UK Standard Delivery: FREE for orders over £100 or £3.99 (2 - 4 Working Days)

UK Express Delivery: £5.99 (Next Working Day - Order before 4pm from Monday to Friday)

Important to note:

• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.

USA Tracked Shipping: Free for orders over $130 or $13 (4 - 7 Business days)

USA Express Shipping: $25 (2 - 3 Business Days)

We cover all duties and taxes on US orders, so there will be no additional charges upon delivery.

Important to note:

• In some cases, carriers may require additional customs information to complete delivery.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note that shipping times may be longer for those ordering from Alaska, Hawaii, US Territories and APO/FPO/DPO military destinations (5 - 20 Working days)
• Please note we cannot deliver to PO boxes/Lockers.
• If your order includes a pre-order item, all items will ship together once the pre-order item is available.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.

Canada Standard Shipping: Free for orders over $190 CAD or $19 CAD (5 - 8 Business days)

Canada Tracked Shipping: $55 CAD (2 - 4 Business Days)

Important to note:

• Any customs duties, import taxes, or handling fees paid at the time of purchase or delivery are non-refundable in the event of a return.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note we cannot deliver to PO boxes/Lockers.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.
  If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock.

Europe Standard Delivery: Free for orders over €120 or €12 (4 - 7 Working days)

Europe Express Delivery: €20 (1 - 2 Working Days)

All EU orders* will be sent on a Delivered Duties Paid (DDP) basis. This means that all applicable duties and taxes will be calculated and collected at checkout, ensuring a smooth and seamless delivery experience without unexpected charges on arrival.

*Orders from Norway will be shipped on DDU (Deliveries Duties Unpaid) basis.

Important to note:

• Any customs duties, import taxes, or handling fees paid at the time of purchase or delivery are non-refundable in the event of a return.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• All delivery addresses must be entered in English.
• If your order includes a pre-order item, all items will ship together once the pre-order item is available.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.

Australia Standard Delivery: Free for orders over $190 AUD or $19 AUD (10 - 15 Working Days)

Australia Express Delivery: $55 AUD (3 - 5 Working Days)

Important to note:

• Any customs duties, import taxes, or handling fees paid at the time of purchase or delivery are non-refundable in the event of a return.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note we cannot deliver to PO boxes/Lockers.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.
• If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock.

Rest of the World Standard Delivery: Free for orders over £100 or £9.99 (10 - 15 Working Days)

Rest of the World Express Delivery: £30 (5 - 7 Working Days)

International orders* are shipped on a Delivered Duties Paid (DDP) basis. Applicable duties and taxes are calculated and collected at checkout.

*Excludes Bermuda, Colombia, Kuwait, Nigeria, South Africa, Thailand, and Norway. Orders to these destinations are shipped Delivered Duty Unpaid (DDU) and may be subject to duties and taxes upon delivery.

Important to note:

• Any customs duties, import taxes, or handling fees paid at the time of purchase or delivery are non-refundable in the event of a return.
• The above transit times are an aim and not guaranteed. We are not responsible for courier delays & disruptions.
• Please note we cannot deliver to PO boxes/Lockers.
• We are not responsible for goods lost in transit. All shipments are sent via a tracked service, so please ensure your delivery address is correct and up to date.
• If your order contains any pre-order item, the entire order will be shipped together once the pre-order item is back in stock.

We want you to love your new purchase. If you’re not completely satisfied, you can return any unworn and unused items within 30 days of delivery, provided all original tags are still attached.

To start a return:

UK, EU & ROW Orders: Returns Portal
US Orders: Returns Portal

Not sure which portal to use?

If your order number starts with 33MM, please use the UK, EU & ROW Returns Portal.

If your order number starts with 33MMLLC, please use the U.S. Returns Portal.

Please follow the steps below:

1. Enter your order number
2. Select the item(s) you wish to return
3. Choose between a refund or store credit
4. Select your preferred return method
   Your return label (if purchased through our portal) will be emailed to you
5. Pack your item securely and drop it off at your chosen location
   
   Important to note:

• We currently do not offer exchanges. Items may be returned for a refund or store credit.
• Please note that original shipping costs, duties, and taxes are non-refundable.
• Please note that returned goods remain the customer’s responsibility until they are received by us.
  

If you choose to arrange your own return shipping (using your own label), please note:

• You are fully responsible for the return shipment until it is received and processed by us
• We strongly recommend using a tracked and insured delivery service
• If a return is lost in transit, or tracking shows as delivered but we have not received it, we cannot accept responsibility and will not be able to issue a refund or store credit
• Returns sent using your own label are not eligible for claims, reimbursement, or chargebacks if the item is not received by us

For hygiene reasons, earrings and perfume cannot be returned.

If you have purchased a twin pack, such as the Brando or Andersen, both items must be returned together. If only one item is returned, the item you keep will be charged at its full individual retail price.

Currently, we do not offer exchanges. However, you can return any unwanted items within our stated return timeframe and choose between:

1. Refund to your original payment method
   
2. Store Credit with a 10% bonus
   

Store Credit

If you choose store credit, you will receive a digital gift card with a 10% bonus once your return has been received and processed. The gift card will be sent to you by email.

Please note that once store credit has been selected as your preferred return method, it cannot be changed.

Refunds

If you choose a refund, it will be issued to your original payment method once your return has been received and processed.

Return postage will be deducted from your refund amount. Please allow up to 10 business days for the refund to appear in your account.

In the unlikely event that you receive a faulty item we will be happy to refund you in full or send out a replacement. Please send us an email at hello@33-mm.com within 7 working days of receiving your order and someone from the team will take care of it for you.